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Locked

‎03-01-2019 10:59 AM

HP Recommended
Product: Pavillion A12 9720P cd00xx, B & O
Operating System: Microsoft Windows 10 (64-bit)

Administrator password ,typed three times and system blocked with code A(1FC1AE4E)

3 people had the same question
3 REPLIES 3

‎03-01-2019 11:32 AM

HP Recommended

@kspong 

 

Your notebook is producing a hexadecimal halt code which is stored in ram as a 'one off' and will be re-calculated after a reboot.  This indicates you have one of the later AMI bios’ and unfortunately none of the current code generators will work for this so you will need to contact HP directly.

 

You can contact HP Support starting on the link below.

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

Regards,

 

DP-K

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Windows Insider MVP

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‎07-30-2019 11:57 AM - last edited on ‎07-30-2019 12:02 PM by Retired

HP Recommended

can you help me too?

 

 

 

Thank you!!

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‎07-30-2019 12:02 PM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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