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Locked

‎01-24-2021 12:32 PM

HP Recommended
Product: Hp elitebook 725 g3

Hi all,

 

I just reset my laptop (hp elitebook 725 g3), I went with the remove everything option as I’m regifting the laptop; upon resetting the laptop and it turning back on, the normal start up screen turns on, then a message appears saying “please wait while we install updates”

 

then the screen changes to bios administrator password, I have no idea what the password is as I bought this from a friend who bought it secondhand himself, I can’t seem to get off this or do anything at all, when I try random password it will just lock the system or so and restart all over again.

Currently, the laptop keeps restarting itself, I don’t know what to do

 

please help

 

thank you 

1 person had the same question
1 REPLY 1

‎01-24-2021 01:40 PM

HP Recommended

Hi doojookin

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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