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HP Recommended
HP Pavilion Notebook - 15-p267no (ENERGY STAR)
Microsoft Windows 10 (64-bit)

hello i have found my old hp laptop but when i turn it on i only get a black screen and 2 beeps 5 times and a blinking Caps lock  (2 blinks)   i have tried to find a bios recovery install but no luck  any one had the same problem and found a solution?

3 REPLIES 3
HP Recommended

Hi @malmborg20012 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP Pavilion Notebook is experiencing a hardware failure, given the black screen, beep codes, and the blinking Caps Lock indicator. 

The blink pattern and beeps are diagnostic signals designed to point to specific issues. 

 

Here's what you can do to address the problem:

 

Step 1: Understand the Beep Codes and Blinking Pattern

2 blinks of Caps Lock generally indicate a BIOS corruption issue.

The beep codes may further confirm this diagnosis. HP's documentation might specify what "2 blinks, repeated 5 times" means.

 

Step 2: Perform a Hard Reset

Disconnect the power adapter and remove the battery (if removable).

Press and hold the power button for about 15 seconds to discharge residual power.

Reconnect the power adapter (without the battery) and attempt to power on.

 

Step 3: BIOS Recovery Process

If the BIOS is indeed corrupted, you may be able to recover it:

Shut down the laptop completely.

Press and hold the Windows + B keys simultaneously, and then press the Power button for 2–3 seconds while holding Windows + B.

Release the keys and power button, and if your laptop has a BIOS recovery feature, it should attempt to recover the BIOS.

 

Step 4: Check for Hardware Failures

Please follow these steps:

 

1) Shutdown your PC completely, as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.

3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4) Click Extensive Test.

5) Click Run once to initiate the test.

 

Note: It will take few hours to complete the test.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
HP Recommended

Hi thanks for the answer but the win+B dont work and the F2 does not work either. There is no display on the screen no matter what I do

HP Recommended

@malmborg20012 

 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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