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‎08-27-2025 01:06 PM

HP Recommended
Product: HP Notebook - 15-ac004nl (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My HP 15-ac004nl laptop shows a blinking Caps Lock light when I power it on.

I believe I need to recover the BIOS using a USB key, but I can't find the latest official BIOS file. Could you please share the correct download link?

1 REPLY 1

‎08-27-2025 03:08 PM

HP Recommended

Here is the latest BIOS update HP released for your notebook (F.29):

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe

 

Watch these videos for how to create and use a BIOS recovery flash drive with the BIOS exe file using another Windows PC:

 

How to make and use the BIOS recovery flash drive to recover or update the BIOS outside of Windows.

 

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support

 

How to recover/update your notebook's BIOS with the USB recovery drive and try to recover the BIOS.

 

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support

 

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