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Locked

‎05-18-2020 02:25 PM

HP Recommended
Product: Go envy 360
Operating System: Microsoft Windows 10 (64-bit)

hello i have a hp envy 360 model number m6-w103dx and its is displaying a power on password and i dont know what i set it to of it it happen when i updated my computer but how ever it is showing a messege

5393B83B-7DC8-4D3E-AE01-14A3796DAF71.jpeg

 

 can you help me ?

1 REPLY 1

‎05-18-2020 02:41 PM

HP Recommended

@frances1738

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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