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Locked

‎12-29-2023 10:50 PM - edited ‎12-30-2023 08:18 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R4AV)
  • I have an HP Envy x360 laptop. and I put bios administrator and power on password on it. and I'm starting Windows with a power-on password, but when I want to enter bios settings, it asks for the administrator password. and I forgot the administrator password. but I remember the power-on password. how can reset my password? I didn't even get the system disabled code after 3 attempts I entered the password. it shows only "authentication failed, the system locked, please press the power-on button" and again I struggle. I want to enter bios settings
 
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2 REPLIES 2

‎12-30-2023 07:35 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
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‎12-30-2023 08:13 AM - edited ‎12-30-2023 08:16 AM

HP Recommended

<p>Sorry but in my region, there isn't any HP support service. I want to reset my bios password. Why does everyone's laptop show that the system disabled code, why does my laptop not?</p>

 
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