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‎07-18-2019 10:53 AM

HP Recommended
Product: OMEN by HP - 17-w200 CTO
Operating System: Microsoft Windows 10 (64-bit)

I just set a bios password , verified it added it to a password bank and then when I went to log back into the bios it will not accept the password I just set.  I'm not sure what could have happened, was trying to figure out if the password could have gotten set but not set to my specific password and instead defaulted to an HP password. Any input on removing the password and actually setting my own would be great.

1 REPLY 1

‎07-18-2019 11:53 AM

HP Recommended

@gebadiafrox 

Sorry, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.