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Message 1 of 2
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Bios password reset code

HP Envy - 15-bp191nd
Microsoft Windows 10 (64-bit)



I customer of me has a HP Envy 15-bp191nd laptop thats not starting anymore after a recent Windows update went bad. He tried to use the HP recovery modes but without succes. No I am trying to install a new Windows on the laptop but I am stuck in the BIOS. I got the code: i-52284736 so if someone from HP can "reset" / "sent" me the "new" BIOS password so I can give the customer the laptop back before the holidays. 


Thanks in advanced,




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Message 2 of 2
Flag Post
HP Recommended

Bios password reset code

Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 



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