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Locked

‎12-23-2019 02:57 PM

HP Recommended
Product: HP Envy - 15-bp191nd
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I customer of me has a HP Envy 15-bp191nd laptop thats not starting anymore after a recent Windows update went bad. He tried to use the HP recovery modes but without succes. No I am trying to install a new Windows on the laptop but I am stuck in the BIOS. I got the code: i-52284736 so if someone from HP can "reset" / "sent" me the "new" BIOS password so I can give the customer the laptop back before the holidays. 

 

Thanks in advanced,

 

 

Greetings, 
Marcel

1 REPLY 1

‎12-23-2019 03:10 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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