Bios password

[Steven5494]

I recently bought an HP Stream and when I go to power on it gives me a request to type in an administrator password. I feel like I got ripped off and I would like to get my moneys worth. I have a halt code it gives me. Please help 

halt code: i 71476003

[WAWood]

@Steven5494 

BIOS passwords and Admin passwords are very different items.  You need to specific about which one you are having problems with.

IF you bought this from HP, there should not be a password already on it.  So, in that case, you would need to contact HP Customer Support to see about getting that removed.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

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If you bought it elsewhere, we can't help you because due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model[edit]. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp