• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎09-08-2019 01:05 PM

HP Recommended
Product: hp notebook 15-ay503tx
Operating System: Microsoft Windows 10 (64-bit)

This pc motherboard doesn't compatible with previous bios version, every time after install latest bios the previous bios not compatible with the device,can't recover previous bios in Windows setup or with the recovery bios flash drive.

3 REPLIES 3

‎09-08-2019 02:44 PM

HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...

https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

Was this reply helpful? Yes No

‎09-08-2019 06:30 PM - edited ‎09-08-2019 06:32 PM

HP Recommended

This process is only for flash the same bios version from the sata partition, what about previous bios versions if you want to flash, you can't flash previous bios version in any way if latest bios version was installed and goes anything wrong like bios get corrupted can't access the cmos chip, then it's possible to reflash the same bios version but not with any previous bios versions, I'm talking that topic hope you understand.

Was this reply helpful? Yes No

‎09-09-2019 02:48 AM

HP Recommended

So to be sure...

SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

 

SSID WiFi Born On.png
The BIOS must match the System Board ID SSID (8130 in my case).
Please do not post Serial Numbers.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->