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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Bios unlock help

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07-26-2018 04:59 AM
Accepted Solutions
07-26-2018 05:16 AM - edited 07-26-2018 05:19 AM
Hi @voice1980
Welcome to the HP Support forum.
@DavidPK, a fellow expert, may be able to help you with this. Please, wait a while.
If he is not available or if his unlock code did not help somehow, and if you do not know the password or it's not accepted for some reason, and for any code that starts with i , you will have to contact HP Support team for assistance in removing the password. This cannot be fixed here in the forum.
>> https://support.hp.com/us-en/contact-hp
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Depending on the case, the motherboard might need to be replaced or the BIOS might need to be reflushed. And under certain curcumstances, this may not be covered by the PC warranty. But please, check with HP first via call. If in the USA, call 1-800-474-6836
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
07-26-2018 05:26 AM
You're welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP