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‎05-29-2017 08:44 PM

HP Recommended
Product: HP ENVY TouchSmart m7-j120dx
Operating System: Microsoft Windows 10 (64-bit)

After HP suggested bios update system will not boot. Indicator lights are Caps Lock: Blinking twice white, Wifi: solid orange,  Power: solid white.

 

The online support procedure is to hold windows and b keys while holding power for 1 sec and releasing. This does nothing at all.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2017 09:27 PM

HP Recommended

Sadly, it doesn't always work. Hold the windows and B keys.Press power button for 3 seconds. Release it but continue holding the win and B keys for a few more seconds-maybe 10.

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16 REPLIES 16

‎05-29-2017 09:27 PM

HP Recommended

Sadly, it doesn't always work. Hold the windows and B keys.Press power button for 3 seconds. Release it but continue holding the win and B keys for a few more seconds-maybe 10.

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‎05-29-2017 09:35 PM - edited ‎05-29-2017 09:36 PM

HP Recommended

 

If the recovery of BIOS doesn't work, try making a usb flash BIOS recovery. Download and Save the latest BIOS file. Once downloaded click it to run- you should have an option to make a flash drive. Once made use the same procedure of Win key and B key, power button 3 seconds, continue holding Win and B till the laptop beeps or you see it reading the usb drive then release them.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-m7-j100-notebook-pc-series/54011...

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‎05-29-2017 09:37 PM

HP Recommended

Thanks. I tried that, as well as replacing the letter B with the letter V to no avail. It quickly just reverts to those same blinking lights. No beeps and nothing on the screen.

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‎05-29-2017 09:44 PM

HP Recommended

Try the usb flash BIOS recovery.It often works.

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‎05-29-2017 10:05 PM

HP Recommended

Turns out the start button needed to be held for 5-7 seconds is all. Back in business. Thanks!

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‎05-29-2017 10:07 PM

HP Recommended

Excellent! Happy to hear you are back up and running.

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‎07-26-2017 11:23 AM - edited ‎07-26-2017 11:32 AM

HP Recommended

This happened to me as well, close to the same date that you posted this message. Could you explain to me whether you used the USB bios recovery and keyboard keys or just used the the keyboard keys and if so which ones.    Thank you

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‎07-26-2017 01:31 PM

HP Recommended

@Stockhunter

I believe he was finally able to have success with only the kbd keys- but held the power button for 5-7 intead of 3 seconds as I first suggested.

Hold the windows and B keys.Press power button for 5-7 seconds. Release it but continue holding the win and B keys for a few more seconds-maybe 10.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-27-2017 01:37 AM

HP Recommended
neither worked for me. i must have tried ot 100 times. the bios recovery usb didnt work either. just got blank screen and caps lock blinking 2 times repetitively...not happy with my HP. everytime I have done a bios upgrade same problem before with HP.
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