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‎07-16-2024 03:46 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Envy x360m Convertible 15m-ds0011dx Laptop, customer (We are a computer repair shop) shut down laptop while doing a bios update because she thought she was being hacked. Now the laptop when turned on asks for admin password. Normally this would be what we would consider "bricking" the laptop, but knowing tech constantly changes (and we don't know everything) we wanted to reach out incase someone could help before telling her its a door stop.

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