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- HP Community
- Notebooks
- Notebook Boot and Lockup
- BitLocker Enter the recovery key to get going again

Create an account on the HP Community to personalize your profile and ask a question
06-28-2024 10:09 AM
I am getting the following error on my brand new laptop.
I tried to have my laptop to dual boot Mint Linux a two days ago.
I did change SecureBoot, without necessarily knowing exactly what I was risking.
Any idea.
I tried to get help from HP. HP Assistant could not provide any help.
Thank you for your ideas.
———
BitLocker
Enter the recovery key to get going again (Keyboard Layout: United Kingdom)
You need to enter your recovery key because Secure Boot policy has unexpectedly changed.
Recovery Key ID (to identify your key): Xxxxxxxxxxxxxxxxxx
Here's how to find your key:
- Try your Microsoft account at: aka.ms/myrecoverykey - For more information go to: aka.ms/recoverykeyfaq
Drive Label: ALEX_Al Windows 22/05/2024
Change keyboard layout
06-28-2024 03:08 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
MayS