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Locked

‎08-15-2022 08:59 AM

HP Recommended
Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A6AV)
Operating System: Microsoft Windows 10 (32-bit)

I have never set up BitLocker on my lap top, however while working today, it suddenly showed an error screen, restarted and I was locked out. It now shows that I need a recovery key that there is no way for me to have, as I never set it up to begin with. I am unable to find it in any way, I am unable to even format the computer and get in it. All of the trouble shooting options on the screen that I am locked at are giving me errors. 

1 person had the same question
1 REPLY 1

‎08-15-2022 09:06 AM

HP Recommended

Hey @Yanaruycheva  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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