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‎01-04-2022 02:15 PM

HP Recommended
Product: HP Pavillio x360 m Convertible
Operating System: Microsoft Windows 11

Hi. Bitlocker will not allow access to Windows. Where can I send the computer to be repaired? It is a Pavillion 14 inch 360.

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1 REPLY 1

‎01-05-2022 02:00 PM

HP Recommended

If this is a bitlocker PIN then it means the OS system is encrypted:

 

https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overvie...

 

If you do not have the bitlocker recovery key, then you can only wipe the harddrive and re-install the PC (everything is lost then). There is no way to "repair" the PC as its not (technically) broken.

 

Keep noted that Microsoft BitLocker is a complex encryption solution used by most enterprise companies, so do not spend your time in using solutions in order to crack/hack them you will for sure fail.

 

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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