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Locked

‎12-24-2023 05:02 AM

HP Recommended
Product: HP EliteBook 830 G7 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

The laptop became slow and I went into safe mode, but there it was locked and the password to continue does not work. In the command prompt I see that bitlock has been activated, but no key can be found.
Is there any way to get it up and running without losing everything?

Category:
3 REPLIES 3

‎12-25-2023 04:28 AM

HP Recommended

Is there any possibility to get a new Windows loaded on a USB? I have the serial number of the Windows I am using. Or is this a product that should be bought regularly when it fails...?

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‎12-25-2023 10:05 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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‎12-25-2023 10:30 AM

HP Recommended

Answering MayS in another post from me she closed. I Have been in contact with service in USA who have referred me locally, I have tried to get help locally, but I should be a registered customer to be able to register a case. To become a customer, I should buy products from them. I have never experienced such difficulties in getting help with or getting repairs on things I have bought. I have regularly bought expensive laptops from HP, but I think next week I will buy a Mac.

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