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‎05-10-2021 09:44 AM

HP Recommended
Product: HP Z book 14 u G4
Operating System: Microsoft Windows 10 (64-bit)

hi there, i am having some issue on booting in windows 10 after getting windows updates and i am currently stuck on the bit locker recovery screen every time  when I tried to restart my pc. I don't really have the recovery code with me/it is stored in my C C drive of my hardisk which it is currently in encryption mode. Any idea on how can I solved this issues?

1 REPLY 1

‎05-13-2021 03:36 PM

HP Recommended

@Sebass88 

You really should have used the Bitlocker Management function to export/print the key while the PC still worked OK.

 

All we can offer now is this information:  https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad...



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