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Locked

‎10-18-2019 06:05 AM

HP Recommended
Product: HP Envy 13
Operating System: Microsoft Windows 10 (32-bit)

After an update (that I was not able to skip/refuse) the Bitlocker screen appeared asking for a recovery I have never had. I bought this laptop 1.5 month ago and this is the first time the Bitlocker screen appears.

1 REPLY 1

‎10-18-2019 03:29 PM

HP Recommended

@Carla17 

 

On many machines, Bitloker comes by default. Do you have Microsoft account on your machine ? If yes, you can logon to your account to recover Bitlocker key.

 

     https://support.microsoft.com/en-au/help/4026181/windows-10-find-my-bitlocker-recovery-key

 

I did not know my machine has Bitlocker until it asked me to logon. Crazy.

 

Regards.

BH
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