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Locked

‎07-06-2022 10:47 PM

HP Recommended
Product: HP Laptop - 14-dk1003dx
Operating System: Microsoft Windows 11

HP Laptop 14 dk 1003dx

 

The laptop is stuck on a black screen at start up. The LED light for the battery is solidly lit. The LED for the power is blinking white. 

 

All steps provided by the virtual agent have been followed with no luck. This includes holding the power button down for 15 seconds with the power cord unplugged then plugging it back in to try a restart. 

 

Thank you in advance for any help. 

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