Black Screen Spinning Cursor

[webcat]

Not even a Month of having this laptop...heck! barely 3 weeks. Either way, I havent even used the laptop except to browse to inkscape and photoshop to it. Now, out of No Where, I am getting black screen with spinning blue cursor.... I cant even get chat support, only a Virtual Assistant! JESUS, why do I keep purchasing HP laptops??? I swear, this will be my last one. 

Anyway. I've followed both videos and steps you have here:  https://www.youtube.com/watch?v=qpiGUojtr3E and https://www.youtube.com/watch?v=sj6kYmT7GLs and each time after the Bios procedure, it reboots to the same thing....Black Screen, spinning blue cursor!!!???

Does anyone have "any" assistance or remedy they can offer or have I simply spent over a thousand dollars for a flip open black screen?

[ub6424]

Hello again @webcat 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )