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‎04-17-2020 11:09 PM

HP Recommended
Product: HP Mini 110-1038TU PC
Operating System: Microsoft Windows XP

Need help 🙏🙏🙏

started my laptop and I keep getting a black screen saying Enter Current Password.

I put whatever my password it is but then it says Fatal Error System Halted CNU9329W09 (my laptop S/N).


I’ve referred to a post from Jess251 dated 1/9/2019 and it’s replied by REO51ST, did tried to key in e9lovv1asp as a password but it still failed.

 

would appreciate if you guys could advise what to put to unlock the laptop.

 

many thanks 🙏🙏🙏

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2020 12:25 PM

HP Recommended

@raymond3888 

If you have to enter a password when the PC first starts up, this is known as a power-on password and we can not help you with that.

 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For BIOS and Power-On password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎04-18-2020 12:25 PM

HP Recommended

@raymond3888 

If you have to enter a password when the PC first starts up, this is known as a power-on password and we can not help you with that.

 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For BIOS and Power-On password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.



I am a volunteer and I do not work for, nor represent, HP
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‎04-20-2020 03:50 AM

HP Recommended

Hi WAWood, ok noted. Thank you for your advise. I may proceed to system board replacement later. 👌

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