-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Black Screen when booting up
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
01-15-2017 07:37 PM
HP Recommended
Product: HP Notebook - 15-ba053nr
Operating System: Microsoft Windows 10 (64-bit)
Really new computer. Have had it for about a month now.
I was updating some amd drivers and downloading a program from my browser when suddenly my screen went completely black.
I waited 5 minutes and nothing happened.
After that, I turned it off and on again multiple times but it's still giving me a black screen after the hp logo appears.
I removed the battery for about 5 mins and put it back on. Same thing happened.
I need this laptop for college and it's the only one I have.
I was updating some amd drivers and downloading a program from my browser when suddenly my screen went completely black.
I waited 5 minutes and nothing happened.
After that, I turned it off and on again multiple times but it's still giving me a black screen after the hp logo appears.
I removed the battery for about 5 mins and put it back on. Same thing happened.
I need this laptop for college and it's the only one I have.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
01-15-2017 08:53 PM
HP Recommended
Hi,
Restore your computer when Windows cannot start normally:
https://youtu.be/pb57DNM2OKw
Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
If a language selection screen opens, select the language you want to use to continue.
On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
On the Choose an option screen, click Troubleshoot .
On the Troubleshoot screen, click Advanced Options .
On the Advanced options screen, click System Restore .
Click Windows 10 as the target operating system.
The System Restore window opens.
Click Next .
Click the restore point that you want to use, and then click Next .
The Confirm Restore Point window opens.
Click Finish to restore your computer to a previous point.
Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
System Restore returns the computer configuration to a previous point in time and restarts.
Regards
Visruth
Restore your computer when Windows cannot start normally:
https://youtu.be/pb57DNM2OKw
Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
If a language selection screen opens, select the language you want to use to continue.
On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
On the Choose an option screen, click Troubleshoot .
On the Troubleshoot screen, click Advanced Options .
On the Advanced options screen, click System Restore .
Click Windows 10 as the target operating system.
The System Restore window opens.
Click Next .
Click the restore point that you want to use, and then click Next .
The Confirm Restore Point window opens.
Click Finish to restore your computer to a previous point.
Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
System Restore returns the computer configuration to a previous point in time and restarts.
Regards
Visruth
3 REPLIES 3
01-15-2017 08:53 PM
HP Recommended
Hi,
Restore your computer when Windows cannot start normally:
https://youtu.be/pb57DNM2OKw
Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
If a language selection screen opens, select the language you want to use to continue.
On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
On the Choose an option screen, click Troubleshoot .
On the Troubleshoot screen, click Advanced Options .
On the Advanced options screen, click System Restore .
Click Windows 10 as the target operating system.
The System Restore window opens.
Click Next .
Click the restore point that you want to use, and then click Next .
The Confirm Restore Point window opens.
Click Finish to restore your computer to a previous point.
Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
System Restore returns the computer configuration to a previous point in time and restarts.
Regards
Visruth
Restore your computer when Windows cannot start normally:
https://youtu.be/pb57DNM2OKw
Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
If a language selection screen opens, select the language you want to use to continue.
On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
On the Choose an option screen, click Troubleshoot .
On the Troubleshoot screen, click Advanced Options .
On the Advanced options screen, click System Restore .
Click Windows 10 as the target operating system.
The System Restore window opens.
Click Next .
Click the restore point that you want to use, and then click Next .
The Confirm Restore Point window opens.
Click Finish to restore your computer to a previous point.
Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
System Restore returns the computer configuration to a previous point in time and restarts.
Regards
Visruth
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.