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Black screen Boot device not found


My screen is black when I turn on it says boot device not found please install an operating system on your hard drive.

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Black screen Boot device not found

@Lily25 Welcome to HP Community!


Please follow the below steps to identify and resolve this concern: 


Step 1: Perform a hard reset 

HP Notebook PCs - Performing a Hard Reset or Forced Reset 

Step 2: Restore BIOS default settings 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, skip to Step 4) 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here

Step 5: Perform an HP System Recovery 


If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions: 

Click here for instructions. 


If the issue persists, it's most likely a hardware connection failure and you will need to contact the HP phone support for hardware service.


Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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