11-25-2019 01:34 PM
@Lily25 Welcome to HP Community!
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
If the issue persists, it's most likely a hardware connection failure and you will need to contact the HP phone support for hardware service.
Keep us posted,
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