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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Black screen. Caps lock blinking 3 times

Create an account on the HP Community to personalize your profile and ask a question
07-31-2019 05:50 PM
Welcome to HP Forums Community!
Please start with performing a hard reset the computer to release excessive static: Click here for steps
If the above doesn't help, please use the HP Guided Troubleshooter:
CLICK HERE FOR THE STEP BY STEP GUIDE
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
To identify & understand what those blinking lights represent: Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.