• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-26-2023 03:12 PM

HP Recommended
Product: HP Pavilion - 15-cs0053cl

I was mid-assignment with my homework when my screen turned black and gave me the following message:

boot device not found

please install an operating system on your hard disk

hard disk(3FO)

F2 system diagnostics

for more information, please visit: www.hp.com/go/techcenter/startup

 

I pressed F2, and got this:

version 1.24.0.0-BIOS

for more information, please visit: www.hp.com/go/tech center/PCDiags

my options were:

memory test

hard drive check

language

exit

 

i chose memory test and ran a memory quick check, my only option, for an hour, with no issues found.  It’s says 

memory quick check:passed

 

I ran a hard drive check, and chose the quick check option. It said 

no hard drive installed.  Please check that the power and data cables are connected properly.

 

when I chose the extensive check, it said the same thing.

 

When I click exit, and then yes, it takes me back to the original black screen with the F2 diagnostics message on it.  Even when I turn my computer off and then back on, I am unable to get past this screen.  Please help.  Thanks in advance.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.