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Hp 15 af152nr
Microsoft Windows 10 (64-bit)

My laptop stopped working immediatly after a bios update. The black screen would light up kinda black and the fan would go full blast. Then after a few trys the screen stopped lighting up and I tried to hard reset a few different times and boot using the windows - v or windows -b method but no dice neither work and I discovered my caps lock was blinking and figured out it was my memory not pushed in all the way or something I swapped slots and the blinking stopped but so did the fan after a few more attempts at hard reset using a bios recovery drive. I cant seem to get this sucker to fix its bios. What should I try?

2 REPLIES 2
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Hello @Zukolio 

 

Welcome to the HP Support Community.

 

I am sorry about your situation.

 

Ensure you try them all.

 

  • If this does not help, you will need to send the PC for service. If you end up sending the PC for service, you should call HP. If in the USA, you can call toll free 1-(800)-474-6836

 

Check these videos on the specifics how to prepare and send your computer for repair or service:
# USA and Canada >> https://www.youtube.com/watch?v=7alIyHJMb6Y

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
What to do if you need a repair for your HP computer in US & Canada Chapters: 00:00 Introduction 00:12 #HPHowToForYou; An Introduction by Steph and Bill 00:51 How to contact HP Support Online 02:20 Important Details for the Repair Process of your Unit 02:45 Things to do before sending your unit ...
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For future reference - General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

 

Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

 

Additional opinion on this matter >> https://www.howtogeek.com/136881/htg-explains-do-you-need-to-update-your-computers-bios/

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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