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- Notebook Boot and Lockup
- Black screen blinking cap/lock

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11-17-2019 04:21 PM
Envy dv6-7213nr blank screen and cap lock flashing I have tried the button press bios reset and the USB bios reset I'm still getting the blank screen you see it flash when you turn it on but no image comes up after that. Not sure what else it can be.
01-03-2020 11:14 PM
I'm unable to extract the bios recovery files to my desktop computer because the extraction keeps failing and shows "IHISI: Get support mode fail in SMI!" and "BIOS did not support InsydeFlash".
Model Number is 1a19wm
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