Black screen blue box asking for aidmister password or power on code

[bbattle]

Also it's a small box above the numbers it says system disabled

[DavidPK]

@bbattle

Reboot the notebook and then at the password screen:

Enter     72670839

Regards,

DP-K

[bbattle]

Okay it worked thanks do u know how I can get that password off because if I turn it off it just does it again.

[bbattle]

Also it's back on but now it's not letting me log into my account under my name when I enter my password it says it's incorrect but it will let me go under guest urrr plz help

[DavidPK]

Hi,

Regarding the power on password, entering the code from my previous post should remove the requirement entirely - if it hasn't, I'd suggest running some diagnostics on the hard drive ( tap away at f2 as you boot to access the diagnostic menu ).

Regarding your Windows log-on password, if you normally sign-on with an email and password ( Windows 8/10 ), see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[CrashMitchell]

Hi David

How are you?

A friend has and HP pavilion DV2000. When turned on it displays a black screen with a blue box asking for a password.

after three attempts it displays a code [04457].

I have no idea what he has done to the laptop.

Please help

A

[kevin-t]

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.