Black screen following cursor on Spectre 360x

[McGoon]

Geek Squad just did. Factory reset on my Spectre 360X Laptop including all the pertinent updates and now I have the problem of black screen following the cursor and see that it is an issue with many HP PCs...I am running Windows 11

[Sneha_01]

Hi @McGoon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue of a black screen following the cursor can be frustrating. Here are some steps to troubleshoot and resolve this problem on your HP Spectre x360 running Windows 11:

Steps to Resolve Black Screen Following Cursor Issue:

Update Graphics Drivers:

• Ensure that your graphics drivers are up to date. Visit the HP support website and download the latest drivers for your specific model.
• Alternatively, you can update the graphics driver via Device Manager:
  1. Press Windows + X and select Device Manager.
  2. Expand the Display adapters section.
  3. Right-click your graphics card and select Update driver.
  4. Choose Search automatically for updated driver software.

Disable Pointer Trails:

• Sometimes, enabling pointer trails can cause graphical issues. To disable this:
  1. Press Windows + I to open Settings.
  2. Go to Bluetooth & devices > Mouse.
  3. Select Additional mouse settings.
  4. In the Mouse Properties window, go to the Pointer Options tab.
  5. Uncheck the Display pointer trails option and click Apply then OK.

Adjust Display Settings:

• Incorrect display settings can also cause this issue. Try adjusting the screen resolution and refresh rate:
  1. Press Windows + I to open Settings.
  2. Go to System > Display.
  3. Under Scale & layout, ensure the recommended resolution is selected.
  4. Scroll down and click on Advanced display settings to check and adjust the refresh rate if necessary.

Check for Windows Updates:

• Make sure your Windows 11 is fully updated:
  1. Press Windows + I to open Settings.
  2. Go to Windows Update and click Check for updates.
  3. Install any available updates and restart your laptop.

Run Hardware Diagnostics:

• Use HP’s built-in diagnostics tools to check for any hardware issues:
  1. Restart your laptop and press F2 repeatedly to enter the HP PC Hardware Diagnostics UEFI.
  2. Run the relevant tests for your graphics and display.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[McGoon]

Hi, Rachel..I did everything you suggested:  Windows determined all my drivwers were the right ones for my system. I was no able to find a graphics driver for this particular model as HP support had no info on one since I am running Windows 11.  Support for Windows 11 is lacking.  I checked for Windows 11 updates and I am current on that.  Also you suggested to adjust the refresh rate if necessary;  how can I know if this is necessary?  There are 2 rates to choose from and I do not know which one I would need.

I was able to access the HP PC Hardware Dianostics and ran all the tests listed, but I never saw a specifi test at all for graphics and display anywhere in the diagnostic.

once I restarted, the black screen was not present, but I signed on the next day and it is still swell and alive.  I am at my wits end.  Do you have any other suggestions?

[Sneha_01]

Hi @McGoon 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support