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‎09-21-2020 10:03 PM

HP Recommended
Product: Probook
Operating System: Microsoft Windows 10 (64-bit)

If I do power reseat to solve my black screen issue will i loss my all data and software installed?

1 REPLY 1

‎09-22-2020 05:21 PM

HP Recommended

@swamishri 

There are various kinds of resets -- but NONE of them address black screen issues, and MOST of them remove everything on your drive.  So, if that is your plan, it's not going to work well.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
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