Black screen, lightning bolt indicator not staying lit, and HDD indicator dark

[Norcal87]

Hello,

I'm having issues starting my HP Pavilion Dv7 2022tx laptop. It turns on and I hear the fans running, but the bios does not pop up. The screen is completely black.

Here is a detailed description of what's happening:

1. I turn my laptop off and plug it in.

2. Upon plugging in the laptop, the indicator light by the power port illuminates.

Power port indicator light stays on

3. Then the lightning bolt (battery charge?) indicator illuminates for approximately 5 seconds before going dark.Lightning bolt indicator is on for 5 seconds

Lightning bolt indicator goes dark

4. When I power on the laptop, all of the peripheral lights (volume controls, wifi indicator, etc) illuminate - and the light next to the "caps lock" key blinks once very quickly and then stays off.

5. The power indicator is illuminated when the laptop is powered on, but the lightning bolt and HDD indicators are dark and the screen is black. The computer does not respond to any inputs, including hard reset attempts. Power indicator illuminated. Other indicators are off. No blinks or anything.

The last few times that I started up the laptop (successfully), I received an error message immediately upon turning on the computer. I can't remember exactly what it said, but something about a battery malfunction. I know that my battery is having issues and not holding a charge for very long... but figured it wouldn't matter a whole lot since I always have my laptop plugged in when I'm using it. I generally close my laptop at night and let it hibernate. However, when it's not plugged in (as was the case last night) it dies pretty quickly and needs to be re-booted in the morning.

My battery and power adapter are both aftermarket and haven't caused any serious issues up until now... but now I'm thinking they might be the culprit. I'm hoping the issue is not a hard drive issue or something else serious that might cause me to lose data. 

Thank you in advance for any help with this!

[DavidSMP · Accepted solution]

Hi Norcal87,

Good Day. Thank you for reaching out to the Hp community. It will be a delight to assist you. Excellent description of the issue. kudos to you for that.

Was there a power outage or surge before this occurred?

Let's try these steps:

It looks like a hardware issue.

 Try connecting it to an external monitor or TV via an HDMI cable. Check if works. if it does not then the computer needs to be repaired.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Thanks and have a blessed week ahead.