cancel
Showing results for 
Search instead for 
Did you mean: 
TTVparasite
Level 1
4 2 0 0
Message 1 of 4
135
Flag Post

Black screen on boot up

HP Recommended
Hp 15-g020DX
Microsoft Windows 8.1 (64-bit)

Been working on this laptop for a few days now. Problem started about two weeks ago. It did an update not sure if it was windows or hp assistant that did it as I thought after the first time I disabled all the updates. None the less has happened three more times. To fix this I simply hit f11 for system restore, I only have three saved so go back to the farthest one let it do its thing and everything go back to normal. So I leave the laptop on and in a day or two it does it again updates and good ole black screen again. So when I’m done writing I’ll be doing the system restore again. Any ideas what to look for before it does another update and black screens again?

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 4
Flag Post
HP Recommended

@TTVparasite Welcome to HP Community!

 

I understand that you are getting a black screen on boot up.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
TTVparasite
Author
Level 1
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the reply. I tried that process and yet to no surprise it still did not fix it. Weird that only way is to system restore. So out of sh!ts and giggles I decided to do the esc on boot and run some test. Memory passed. Hard drive failed within about 45 seconds. Now really confused as I can do a system restore go back and use the computer like normal till the update hits again. And now hard drive failure. Still do not see how the two could possibly be related. 

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 4 of 4
Flag Post
HP Recommended

@TTVparasite

 

I understand your concerns.

 

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

 

Or you can contact the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation