Black screen on log in

[Meiii]

Hi, I'm having problem with my HP Pavilion 14 laptop. When it starts, the lock screen still shows up, but then when tried to get to the log-in page, it shows nothing but a black screen and a mouse cursor. After a short while, it turns back to the lock screen again.

What can I do? I really don't wanna force shut down with the power button and restart it again cuz I'm afraid it would be bad for the laptop .-.

[Kuroi_Kenshi · Accepted solution]

Hi @Meiii,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.

Force Restart (Don't worry it's Safe in This Case)

• Press and hold the power button for 10 seconds until the laptop turns off.
• Wait a few seconds, then turn it back on.

Why? The black screen issue is usually caused by a glitch in the graphics driver or Windows Explorer, and a restart helps reset things.

Restart Windows Explorer

If you can see the cursor:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click "More Details" (if it's minimized).
3. Find "Windows Explorer", right-click it, and select "Restart".

 If Task Manager doesn’t open: Try Ctrl + Alt + Del, then choose Task Manager from there.

Boot into Safe Mode

If the issue persists:

1. Force shut down 3 times in a row (press power until it turns off).
2. On the 3rd restart, the Advanced Startup Menu should appear.
3. Select "Troubleshoot" > "Advanced options" > "Startup Settings".
4. Press F4 to boot into Safe Mode.

Once inside Safe Mode:

• Try restarting normally.
• If the issue continues, update your graphics driver in Device Manager under "Display Adapters."

Disable Fast Startup 

1. Open Control Panel > Power Options.
2. Click "Choose what the power button does" on the left.
3. Click "Change settings that are currently unavailable".
4. Uncheck "Turn on fast startup."

If you’re still stuck, tell me what worked (or what didn’t), and I’ll guide you further. 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,