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Amit2468
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Message 1 of 2
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Black screen on starting

3FQ7PA#ACJ
Microsoft Windows 10 (64-bit)

After poweron I got a black screen (led not on) but other hardware working(fan ,caps lock light, power light).

Caps lock light is static and white.

I have dual booted os, windows 10 with Ubuntu.

 

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HP Support Agent
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Message 2 of 2
49
Flag Post
HP Recommended

Black screen on starting

@Amit2468 Welcome to HP Community!

I must let you know that we don't support nor recommend dual boot, please try booting with windows OEM version and check if it works after you remove the Ubuntu from the device,

If the issue continues to occur on the factory shipped OS as well, please try the below steps:

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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