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‎12-08-2018 04:02 PM

HP Recommended
Product: Example: Pavilion

No error message, tried to start up . 

3 REPLIES 3

‎12-09-2018 01:31 PM

HP Recommended

@Agnesnr1

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

 

Please let me know the product number of the printer to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎12-10-2018 12:55 AM

HP Recommended

It is a laptop pavilion.  Not a printer. The logo shows on screen 3 seconds then turns Black. The fans are working. But nothing happens.

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‎12-10-2018 02:33 PM - edited ‎12-10-2018 02:33 PM

HP Recommended

@Agnesnr1,

 

I am responding on behalf of @Barachiel as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

I am glad you pointed out that the issue is with the notebook.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • When was the last time the computer was working fine?
  • What is the exact model for your computer?  Please follow the steps in this link to find the product details.
  • What is the operating system you are using? (Like Windows 8, Windows 10)
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

I await a response at your earliest convenience.

 

Good day! Take care 🙂

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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