Black screen when Spectre laptop awakens form sleep

[LAE1393]

When I close lid (set to sleep) on Spectre and reopen the facial recognition lights flash but screen remains black. I can restart with hard rest but it happens again whenever laptop is closed and reopen.  I have followed instructions on other posts - BIOS updated, diagnostics run and OK. 

[Irwin6]

Hi @LAE1393,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue when your laptop goes to sleep.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC.

- Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[LAE1393]

This did not work, nor have any of the solutions in the linked document. The problem is not that the unit isn't waking from sleep.  It does wake up -  red lights for facial recognition at top of screen flash and any audio that was on plays again - just no video.  Screen is blank until full reboot. 

[Irwin6]

Hi @LAE1393,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please click on this link for advance display troubleshooting and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support