Black screen with blue circle and cursor blinking

[rynie]

When I turn on my computer I can get to the HP Opening, and I have tried the self diagnostics, hard reset, restart, start up, etc., but it always (after telling me that the c drive has been repaired), goes black, with the blue circle and white cursor alternating and blinking (but movable).  I am not sure if it's on Windows 10 or 11.  Is it time to find a repair guy? 

[Irfan_06]

Hi @rynie,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop stuck on loading screen.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[rynie]

Hello Irwin6,

Thank you for your quick response. Except for "battery check, calibration required 20-6", everything passed.  I continued on until it asked me to reload windows, and I chose "from my hard drive".  Then the blinking circle was back.  The first option to reset did not work.  I also got a message that my diagnostics were not up to date, but I don't know how to get them if I can't use windows?  Thanks again for your help.  I hope you have something else for me to try? 

[Irfan_06]

Hi @rynie,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Irfan_06]

Hi @rynie,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support