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‎08-27-2022 08:13 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 11

Yesterday my laptop was working perfectly fine, I left it to have some dinner and when I came back it displayed a black screen with hard disk error telling me to check the hard disk. I did and it said it failed. It also said the OS can't be found. I will probably just need to take it in but was wondering if anybody had any other suggestions.

IMG-20220826-WA0004.jpeg

 

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1 person had the same question
1 REPLY 1

‎08-27-2022 08:34 AM

HP Recommended

Hi:

 

If your notebook is still under warranty, you will need to have the 512 GB NVMe drive replaced, and the operating system reinstalled.

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