Black screen with mouse cursor

[swade333]

When I boot up my laptop it goes to a black screen with a cursor and that's it. I tried this solution from a couple years ago:

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-G72-b66US-Notebook-PC-Dosn-t-Boot-into-Wind...

and it's not working. 

[GBL84 · Accepted solution]

Hello @swade333,

The blinking cursor in the tmeans that the bootmanger has lost where Windows is installed.  Probably because of the uninstalling of software.  From that info, the computer could be returned to normal by pressing the key indicated on the blue splash screen to enter "Recovery" , usually ( F11) on newer computers.

If F11 option doesnt work, You will have to Use Recovery Disks. And incase if you dont have the Disks.

You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[swade333]

The recovery worked. Thanks!

[GBL84]

@swade333

You're very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84