Black screen won’t boot. Memory module 2 error type of symptom 3-0

[Abcrow]

Not able to boot past pin login screen. Off boot menu ran several tests and received one failure 

type ‘symptom 3-0’ description is Memory Module 2. I do have a failure ID if helpful. 

UEFI hardware version is 7.6.0.0 and there is a statement saying my diagnostics is not up to date 

unable to get anything to load after entering PIn. Screen goes black w no blinking cursor.  

any suggestions on what to try or do I need to take laptop in? Purchased in 2020. Light use but need it to work. 

[Garp_senchau]

@Abcrow,

Welcome to the HP Support Community! We're stoked to have you on board! 

It sounds like you're dealing with a memory issue, and since you have a failure ID, that could be very helpful for further troubleshooting. Please provide the specific failure code you've received. This information will help narrow down the issue and guide you through potential fixes or more specific diagnostic steps.

Also, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're looking forward to helping you get back up and running! 

Regards, 

[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H