Black screen

[anna-annie]

Went black screen last night. Has been running very hot, fan not working. Have tried everything mentioned in troubleshooting suggestions, no dice. Caps lock one blink every two to three seconds. Had recently done Win 10 updates.

[Jeet_singh]

@anna-annie,

Thank you for posting your query on HP Support community,

What is the product number of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Does the computer shuts down due to overheating?

This looks like a possible hardware failure with the notebook. However, I would suggest you try these steps here:

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Please try all the steps from this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

Alternatively, you can also go through this support document: If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot. 

If you have followed the steps suggested and still having the issue. I would suggest you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. 

Let me know if you need any further assistance. I'll be more than happy to help you.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[anna-annie]

I took the laptop to a gentleman that refurbishes laptops and got the problem resolved.

[Jeet_singh]

@anna-annie,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀