0ffCh1ld Student
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Black screen.

Example: Pavilion 17
Microsoft Windows 10 (64-bit)

A few months ago my pc was afflicted with the "black screen of death", but it is not completely lost because after a few tries holding down and pressing the power button it boots up but this is after soo many exhaustive tries. I thought it was a software issue so I changed my hard drive but it didn't go away. I'm thinking it's a problem with my bios but it can't do the Windows Key+B combination because the black screen doesn't allow for this. Please help me, it's making life hard and processes that require a restart are always difficult because the pc screen goes black with a blinking caps lock.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Black screen.



I suggest you perform a Power Drain . Please refer to this Link:


Next try getting to BIOS. Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )


If you are unable to get to BIOS, please contact HP Support for Service Options

Click on this link - and select your Country to get the Contact details for HP Support

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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