06-19-2019 11:00 PM
A few months ago my pc was afflicted with the "black screen of death", but it is not completely lost because after a few tries holding down and pressing the power button it boots up but this is after soo many exhaustive tries. I thought it was a software issue so I changed my hard drive but it didn't go away. I'm thinking it's a problem with my bios but it can't do the Windows Key+B combination because the black screen doesn't allow for this. Please help me, it's making life hard and processes that require a restart are always difficult because the pc screen goes black with a blinking caps lock.
06-22-2019 11:55 AM
I suggest you perform a Power Drain . Please refer to this Link: https://support.hp.com/in-en/document/c01684768
Next try getting to BIOS. Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )
If you are unable to get to BIOS, please contact HP Support for Service Options
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
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