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‎01-22-2023 07:20 PM

HP Recommended
Product: HP 15-dw1000 Laptop PC (8SU35AV)

So had a blue screen Friday night 100% recovery got tired of waiting for it to shut down and reboot so I shut down the computer and turned it off.  So now black screen no sounds one light on the side of the machine that stays on and sometimes fluctuates on and off cannot hard reset nothing is happening help me please

Category:
1 REPLY 1

‎02-04-2023 05:16 AM

HP Recommended

Hi @Devine55 ,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing Blue/ Black Screen issues with HP 15-Dw1000 Laptop PC (8SU35AV).

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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