Blank Screen After Bios Update (Win10 on SSD)

[C84]

Hi, I'm having a problem with my HP Gaming Pavilion 15-dk0010tx. I have just updated the BIOS after being prompted and now, my notebook will not load anything (just a blank screen). My case is different from other blank screen issues posted previously as my OS, Win 10, is installed on my 256GB SSD - ADATA M.2 2280 SX6000NP Lite which has been working well since I bought this notebook in August 2019. I've gone through all the troubleshooting steps I could find on this website, on the manual, on youtube, etc. but to no avail. Please help me.

What I have attempted so far:

1. Hard reset (15sec power button hold)

2. Recover BIOS (Win+B and power on), also tried using USB recovery drive

3. Reseating my RAM

4. CMOS reset

5. Hard disk test using F2 System Diagnostics (it's a pass for my 1TB SATA HDD)

6. Enabling Legacy Support in F10 BIOS Setup

Additional notes:

1. Although I can still access BIOS Setup, System Diagnostics, Recovery, Boot Options by pressing F2, F9, F10, F11.. each of these only appears after 1 to 2 HOURS of waiting.

2. In BIOS and Boot Options, my SSD is not present (please note, as I mentioned above, it has been working well and I had this SSD installed since day 1 and installation was done by the same authorised dealer).

[C84]

Please help.. anyone? Any other ideas?

[The_Fossette]

@C84,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting a blank screen after updating BIOS.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you restore BIOS defaults following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04831065

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[C84]

Hi @The_Fossette. Thanks for your reply. I've tried that but the problem remains.

[The_Fossette]

@C84,

I recommend you remove the SSD and then boot the computer and check whether you are getting a display on the computer.

Cheers!

[C84]

My OS is installed on my SSD. So, with my SSD removed, now it's asking me to install windows.

[The_Fossette]

@C84,

It looks like the issue is with the SSD not getting detected. I recommend you reseat the SSD and check whether it helps.

If you continue facing the issue, then I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!