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Message 1 of 2
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Blank Screen after start up - After laptop falls from the bed.

HP Recommended
HP Notebook - 14-ac100ni (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Last night I was working on a college assignment on my bed... I took a break and put my laptop next to me. I accidentally positioned it wrong and it ended up falling off.


I didn't bother with it till this afternoon but at the time all that "broke" was the battery that popped out.

When I put the battery back in this afternoon and powered it on... All I got was a few odd beeps alongside the general noises the laptop makes when switching on (10 to be exact) and a blank screen. I tried clicking all the buttons but nothing really works.


The only buttons that do something are a few F keys (like F10) and the esc key. They bring up small writing up in the bottom left corner. Like the F10 key when pressed displays "F10... BIOS Setup Options". I do not know how to navigate this further because the only buttons that work then are ctrl +alt+ delete, and that only restarts the computer back to the blank screen.


I've tried HP support virtual agent and tried every suggestion but nothing is working... I really need this laptop to work again because my degree is literally depending on it.


I put in the main specifics about my problem. Is there anyone that can help me? If you need any more info, I'll be happy to provide, if I can.


Thank you in advance. 

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Message 2 of 2
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HP Recommended


OK, so since your "degree is dependent on it", then am I safe to presume that you have been doing regular file backups of your critical studies information just in case something like this happened?  NO??


At this point, the laptop is not immediately recoverable; so, you should focus on recovering your critical files and moving them to another PC.


All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC

2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free

I am a volunteer and I do not work for, nor represent, HP
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