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‎04-04-2020 10:14 PM

HP Recommended
Product: HP ENVY 15-j101ex
Operating System: Microsoft Windows 10 (64-bit)

My laptop shows blank screen With no messages when turned on. I can hear the sound of fan, I can see caps lock blinking twice and f12 showing red light. My esc key is not working so I cannot run startup for BIOS update. I tried hard reset using fn+b and fn+v, fn+f9, f10, f11 but nothing works.Can someone suggest an alternative?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2020 02:12 AM - last edited on ‎08-21-2024 06:51 AM by Retired

HP Recommended

Hi
Depending on the age of the PC and the BIOS vendor...
https://support.hp.com/us-en/document/bph07107

 

If it is BIOS related then....

Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629
https://support.hp.com/us-en/document/ish_3932413-2337994-16

https://support.hp.com/us-en/document/c04126730

 

 

View solution in original post

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2 REPLIES 2

‎04-05-2020 02:12 AM - last edited on ‎08-21-2024 06:51 AM by Retired

HP Recommended

Hi
Depending on the age of the PC and the BIOS vendor...
https://support.hp.com/us-en/document/bph07107

 

If it is BIOS related then....

Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629
https://support.hp.com/us-en/document/ish_3932413-2337994-16

https://support.hp.com/us-en/document/c04126730

 

 

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‎04-06-2020 12:31 PM

HP Recommended

Prego.

 

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