Blank Turquoise Screen when computer starts up

[rmady]

When I turn on my computer by flipping up the screen (getting out of sleep) or hitting the power button (getting out of hibernation or starting the computer up), this is my screen. I can "fix" it by turning it off via the power button and then pushing the power button again. I took the computer to a technical repair store last weekwhen I tried to turn on my computer and the screen remained black and the light in the caplock key blink 3 times then stopped then 3 times then stopped. My computer has been working well for a week, but now the turquoise screeen has been returning in frequency.  Any suggestions or help? Much appreciated!

[Riddle_Decipher]

@rmady The capslock blinking 3.3 times and the turquoise screen seems to be connected or co-related as it's a graphics card failure that causes such issues, 

To identify & understand what those blinking lights represent: Click here | 3.3 (blink/beep) |

Cause: The embedded controller times out waiting for BIOS to return from graphics initialization or if a graphics output device failed to initialize.

Solution: Contact support for repair due to graphics or video failure.

I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

[rmady]

Thank you for your guidance and for your help. You are right in that my computer is not in warranty, so I will send you a private message. 

One of the steps in that link you for the explanation of the beeps is to do a hard reset. Do you recommend this?

[Riddle_Decipher]

@rmady If its from the same link I shared earlier, then, please go ahead and perform the steps, let me know how that pans out.

Good luck.

[rmady]

I've noticed that the turquoise screen occurs more often after I have hooked up my laptop to a monitor. 

[Riddle_Decipher]

@rmady I understand the issue occurred since the laptop was connected to a monitor, however, as of now, the only way to fix the issue is by replacing the motherboard, I suggest you talk to the HP Support for further options to repair the device.

I hope that helps,

Take care.

[rmady]

It looks like this issue continues to happen, even after doing the HP "Fresh Start." And when I open the laptop, sometimes the icons are much bigger than usual, and then they reduce in size after a couple minutes (not sure if that is relevant or useful). How do I contact HP support? 

[Riddle_Decipher]

@rmady I understand your concern, please use the below steps to discuss your options:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.